Front Desk Manager

Purpose: The Front Desk Manager oversees and manages front office operations for all sites including scheduling, working program cancelation lists, payment collection, authorizations, Insurance Verifications, reporting, and patient services. They also supervise front desk staff ensuring smooth daily operations and efficient patient flow. This role often involves coordinating with other departments and staff.

Schedule: Monday-Friday 8am-5pm, with a 1 hour lunch break

Pay: $20.43-$26.54 per hour

Essential Duties and Responsibilities:

· Manage front desk staff at multiple locations

· Managing the process around scheduling and wait lists

· Weekly insurance verifications

· Manage processes surrounding appointment reminders, interpreter service needs, call triage, and client paperwork

· Produce and present reporting as needed

· Manage cash handling process and procedures at each site

· Establish and manage opening and closing procedures for front end

· Establish and manage check in/checkout procedures

· Streamline front end processes and procedures

· Create efficiencies in front end operations

· Collaborate with Practice managers, and AR to ensure front end operations are running smoothly

Essential Competencies:

· Communication

· Critical Thinking

· Ethical Practice

· Leadership

· Ability to work independently and/or as part of a team

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 Education and/or Experience Requirements:

· 3-5 years of front desk management experience in a medical setting, or an equivalent combination of education and/or experience

· 3-5 Years of supervisory experience

· 3-5 Years experience with Electronic Health Records systems

· Valid Drivers License and reliable transportation

Other knowledge, skills, and abilities:

· Demonstrated experience overseeing front end workflows, scheduling, client intake, process improvement, and administrative support functions

· Demonstrated experience with cash handling best practices and workflows

· Strong interpersonal and customer service skills with the ability to respond to clients and families in a compassionate and professional manner

· Ability to deescalate and problem solve in real time with clients and staff

· Excellent oral and written communication skills in English

· Ability to multi-task and prioritize assignments under high pressure in a fast-paced environment

· Professional and organized with a high attention to detail.

· The ability to handle sensitive information with the utmost confidentiality is required

· Maintain open communication to foster an atmosphere of cooperation and professionalism.

· Utilize active listening techniques

· Ensure compliance with all company policies and procedures.

· Knowledge of standard office equipment and software, including Word, Excel (formulas, VLOOKUPs, pivot), Adobe Acrobat, PowerPoint, Outlook, and has the ability and willingness to learn new and/or proprietary applications as required

Physical Demands:

The physical demands outlined below are typical of those that an employee must meet to safely and effectively perform the essential functions of the job.

· Lifting Requirements: This role requires minimal lifting.

· Standing/Walking: This role requires minimal walking but may require standing for short periods.

· Sitting: Must be able to sit for extended periods.

· Bending and Stooping: Frequent bending, stooping, or crouching is required to perform tasks such as picking up materials or reaching for equipment.

· Repetitive Motions: May involve repetitive hand, wrist, or arm movements as part of daily tasks.

· Environmental Conditions: Typical office environment.

· Vision Requirements: Must have adequate vision to perform job functions safely, including close vision for detail work and peripheral vision.

Travel:

Local travel to various work sites, vendor offices, event locations, state agencies, or other locations necessitated by job duties is involved.