Front Desk Manager

A Front Office Manager in a hotel is responsible for overseeing the daily operations of the front office — the area that handles guest check-ins, check-outs, reservations, and customer inquiries. This role is crucial because it's the first and last point of contact for guests, directly impacting their overall experience. This responsibility includes overseeing overall operations in General Managers absence. We are looking for a motivated individual that has a desire to move into an AGM position as our company grows.

Key Responsibilities:

Guest Services

-Ensure smooth check-in and check-out processes

-Handle guest requests, complaints, and special needs

-Maintain high levels of customer satisfaction and service standards

-Team Supervision

-Manage and train front desk staff

-Create work schedules and monitor attendance/performance

-Foster a welcoming and efficient work environment

Administrative Duties

-Monitor room availability and coordinate with housekeeping

-Handle billing and payment issues

-Maintain accurate records and daily reports

-Coordination with Other Departments

-Communicate with housekeeping, maintenance, and management to ensure guest needs are met

-Report issues that impact service (e.g., room problems, technical glitches)

-Sales & Revenue Management

-Upsell rooms and hotel services

-Ensure accurate reservation handling and booking system updates

-Daily cash deposits, reconciliation of audit reports, month end

Required Skills:

-Excellent communication and interpersonal skills

-Problem-solving abilities and diplomacy

-Leadership and team management (Be the cheerleader for the team)

-Knowledge of hotel software (e.g., PEP)

-Attention to detail and organizational skills

Qualifications:

-A degree/diploma in hotel management or hospitality

-Prior experience in hotel front desk operations A MUST, 2–5 years

-Multilingual abilities can be a plus

-This role combines customer service with team leadership and operations, making it central to a hotel’s success.

Work schedule

• 10 hour shift
• Weekend availability
• Other

Supplemental pay

• Bonus pay
• Other

Benefits

• Employee discount
• Paid training