Front Desk Manager

The Front Desk Manager at Hampton Inn Boston-Natick plays a crucial role in ensuring the smooth operation of the front desk and providing exceptional customer service to guests.

Responsibilities:

• Supervise front desk staff and ensure efficient operations


• Handle guest inquiries and resolve any issues in a professional manner


• Train and onboard new front desk employees


• Manage reservations and check-ins


• Ensure compliance with company policies and procedures


• Maintain department schedule

Requirements:

• 3 years experience in a front desk or hospitality role preferred


• Excellent communication and customer service skills


• Strong organizational and multitasking abilities


• Ability to work in a fast-paced environment


• Proficiency in hotel management software

Benefits:

• Salary of $50,000.00 - $55,000.00 per year paid bi-weekly


• Medical, Dental and Vision insurance


• Optional supplemental insurance plans


• Voluntary life insurance


• 401(k) retirement plan


• Paid personal and vacation time 


• Hotel team-member travel discounts


• Opportunities for career growth and advancement


• Free parking 

About the Company: Hampton Inn Boston-Natick is a renowned hotel located in Natick, MA. We pride ourselves on providing top-notch hospitality services and creating memorable experiences for our guests.

We are an Equal Opportunity Employer (EEO).