Front Desk Manager

Essential Responsibilities

• Supervise and manage Medical Secretaries


• Ensure consistent, professional patient interactions


• Monitor scheduling accuracy and front desk workflow


• Address patient concerns and assist with de-escalation


• Provide coaching, performance feedback, and accountability


• Ensure compliance with confidentiality and HIPAA standards


• Collaborate with HR and leadership on performance and policy enforcement


• Identify process improvements to enhance efficiency and patient satisfaction

Qualifications

Education:

• Bachelor’s degree in Business Administration, Communications, Healthcare Administration, or a related field required.


• Five (5) or more years of progressive management experience may be considered in lieu of a bachelor’s degree.

Experience:

• Minimum of 2–3 years of leadership or supervisory experience required.


• Demonstrated experience in customer service management.


• Healthcare experience preferred but not required.