Front Desk Manager- Hampton Inn by Hilton Pawtucket, RI

Description

Help run the department of first impressions using your problem-solving skills and leadership!

Co-ordinate and communicate to ensure guest reservations, requests and standards are met.

Ensure each guest enjoys top notch service from the front desk 

Serve as a role model regarding professionalism and team performance.

Lead our Front Desk Team and positively impact lives every day!

Front Desk Manager General Responsibilities:

• Supervise the day to day operations of the Front Desk
• Oversee the training and ongoing performance of the front desk associates
• Operate the front desk and assist guests with needs
• Manage the operations of the front desk in accordance with brand standards
• Maintain Knowledge of area, events and hotel offerings
• Maintain good customer relations, answer questions, resolve concerns in a timely manner
• Maintain communication between departments 
• Complete Administrative reports as requested

Benefits:

• Salaried Position
• Weekly Paycheck
• 401k plus generous company match
• Paid Time Off
• Health
• Dental
• Vision
• Travel Discounts
• Company Scholarships for you or your family
• Career Development Opportunity
• Bonus Potential

Requirements

Front Desk Manager Requirements Include:

• Minimum 2 year hotel experience
• 1 year Supervisory role experience
• Good interpersonal skills in person, written and over the phone
• Excellent problem solving and resolution skills
• Fluent Communication in English both spoken and written
• Schedule flexibility – ability to fill in shifts
• Availability Nights, Weekends and Holidays
• Ability to stand and walk for extended periods of time