Front Desk/ Medical Assistant

Full Job Description

Medical Office Front Desk Job/Medical Assistant Description
Responsible for coordinating the daily administration of doctors, staff, visitors, and patients at the front desk. They schedule appointments, group session, answer patient inquiries, handle patient emergencies, and monitor stock and supplies of the office.

Requirements

• High school diploma or equivalent


• Phlebotomy certification from an accredited agency is preferred


• Previous experience as a phlebotomist


• Proven track record in providing exceptional customer service


• Strong communication skills; both written and verbal


• Ability to work independently or in a team environment


• Comfortable working under minimal supervision


• Knowledge of Credible EMR and DATA Wits

Medical Office Front Desk/Medical Assistant Job Responsibilities:

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.


• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.


• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.


• Keeps patient appointments on schedule by notifying the provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.


• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.


• Ensures availability of treatment information by filing and retrieving patient records.


• Maintains patient accounts by obtaining, recording, and updating personal and financial information.


• Perform blood collections by venipuncture and capillary techniques for SUD clients


• Collect specimens for drug screens, alcohol tests etc.


• Perform data entry of patient information in an accurate and timely manner


• Prepare all collected specimens for testing and analysis


• Maintain patient and specimen information logs


• Follows universal precautions, and infection prevention and control guidelines in the performance of all procedures, wears PPE, disposes of needles and contaminated waste, and patient isolation requirements in all procedures


• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.


• It helps patients in distress by responding to emergencies.


• Protects patients’ rights by maintaining the confidentiality of medical, personal, and financial information.


• Maintains operations by following policies and procedures, reporting needed changes.


• Contributes to team effort by accomplishing related results as needed.


• Other duties as assigned by Clinical Director or Clinical Manager

Medical Receptionist/Phlebotomist Qualifications / Skills:
Multi-tasking, Flexibility, Telephone skills, Customer service, Time management,
Organization, Attention to detail, Scheduling, Word processing, Professionalism, Quality focus

Education, Experience, and Licensing Requirements:

• Familiarity with phone systems


• Previous experience with Microsoft Office software preferred


• Previous Behavioral Health Experience

Job Type: Full-time
Pay: $20.00+ per hour
Schedule:

• 8-hour shift


• Day shift

Experience:

• Customer Service: 2 years (Preferred)


• Computer Skills: 2 year (Preferred)


• Medical receptionist: 2 years (Preferred)


• Phlebotomy: 2 years (Preferred)

Work Location: One location

6323 Georgia Ave. NW, Suite 200, Washington DC, 20011, 202-525-3954

Job Type: Full-time

Salary: $20.00+ per hour

Benefits:

• 401(k)


• Dental insurance


• Flexible schedule


• Health insurance


• Paid time off


• Vision insurance

Schedule:

• 8 hour shift


• Monday to Friday

Work setting:

• Outpatient

Ability to commute/relocate:

• Washington, DC 20011: Reliably commute or planning to relocate before starting work (Required)

Experience:

• administering injections: 1 year (Required)


• Vital signs: 1 year (Required)

License/Certification:

• BLS Certification (Preferred)


• Certified Medical Assistant (Preferred)

Work Location: In person