Front Desk Medical Assistant (FD/MA)
Location: Integrated Pain Management (IPM), Matteson, IL
We are seeking a Front Desk Medical Assistant (FD/MA) to join our team at Integrated Pain Management (IPM) in Matteson, IL. This role is critical in ensuring efficient patient reception, administrative support, and clinical assistance. The FD/MA will act as a liaison between patients and providers, contributing to a seamless healthcare experience.
Experience Required:
- Minimum of 6 months in a similar role.
- Certification as a Medical Assistant is preferred but not required (uncertified candidates with experience are encouraged to apply).
Hours
- Monday through Friday, starting at 8:00 AM and typically ending at 4:30 PM, with occasional late days extending until 6:00 PM.
Responsibilities
Patient Reception and Administration
- Efficiently manage patient check-in and check-out processes.
- Accurately verify patient information and insurance details.
- Schedule and manage patient appointments.
- Address billing inquiries and process payments.
Clinical Support
- Prepare examination rooms and maintain cleanliness.
- Accurately take and record vital signs.
- Assist providers with medical procedures.
- Perform basic diagnostic tests as needed.
Patient Care and Education
- Provide high-quality patient education regarding procedures and care.
- Communicate effectively and empathetically with patients.
Documentation and Records Management
- Maintain accurate documentation in electronic health records (EHR).
- Prepare and organize patient charts.
- Complete forms related to worker’s compensation and personal injury cases.
Care Coordination
- Coordinate patient care with other healthcare providers.
- Follow up on referrals and external medical records.
- Contribute to case management and care planning.
Specialized Tasks
- Support in managing worker’s compensation and personal injury cases.
- Assist with occupational health assessments and documentation.
Communication and Coordination
- Facilitate effective communication between staff and providers.
- Act as a liaison to ensure smooth clinic operations.
Training and Development
- Participate in ongoing training sessions.
- Assist in training new FD/MA staff.
Quality Assurance and Improvement
- Engage in quality improvement initiatives.
- Provide feedback to improve office procedures.
Key Competencies
- Attention to detail and organizational skills.
- Excellent verbal and written communication.
- Ability to multitask in a fast-paced environment.
- Strong interpersonal and teamwork abilities.
Benefits & Perks
Performance-Based Bonus Pay
- Your hard work will be recognized with bonus opportunities tied to your performance.
Holiday Gifts
- Celebrate the season with us through thoughtful holiday gifts.
AFLAC Insurance
- Available after 90 days of employment.
401(k) Matching:
1% non-contributing match provided by the company.
- Up to 4% match with employee contributions after 1 year of employment.
What We’re Looking For
- A warm, approachable personality with a customer-focused mindset.
- Ability to multitask and prioritize in a fast-paced environment.
- A team player who can also work independently.
- Reliable and punctual with a strong work ethic.
We look forward to welcoming a new member to our team who shares our passion for delivering excellent care and service to our patients
We are the Chicagoland Leaders in
Revolutionizing Pain Management
At Integrated Pain Management, we believe in a holistic approach to pain management, ensuring our patients receive comprehensive care that addresses the root causes of their pain. Our state-of-the-art treatments are tailored to individual needs, providing relief and improving the quality of life for those suffering from various pain conditions.
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