Job Summary We are seeking a positive, friendly Front Desk Night Audit Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Night Audit must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
This is an overnight shift, that requires ability to work overnight.
Responsibilities
Check in guests, answer phones and take reservations
Respond to guest complaints, requests and emergencies
Process invoices, post checks to vendors and distribute employee checks
Reconcile accounts
Balance the cash drawer and log receipts
Investigate and resolve out-of-balance accounts
Keep accurate financial records and ledgers
Help prepare for forecasts and audits
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
Compensation: $16.00 per hour
About Us
Visiting the newly constructed Comfort Suites® St. Augustine Historic District Area hotel in Saint Augustine, FL, always means welcoming service, modern amenities and mornings where guests wake up refreshed.
Stays at our hotel include the opportunity to visit some gorgeous sights along the Florida coast. Highlights include a walk on the walls of Castillo De San Marcos National Park or Sealife Tours with Bluewater Adventure. The Saint Augustine History Museum, the Lightner Museum and Ripley's Believe It Or Not have plenty of indoor entertainment, too. Our on-site lobby bar is a great place to grab a cocktail and relax.
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