Front Desk - Ortho Clinic - 24 Hours/ Week (FT) - Days

Job Summary

Works under the direction of the administrative office lead and clinic manager. Responsible for pleasant and effective communication with the public as well as assisting with timely and efficient scheduling of patient appointments. Accurate and efficient data/demographic information entry into software programs utilized by office and hospital. Responsible for collecting co-pays and other patient payments made in office. Responsible for ensuring and assisting with efficient patient flow throughout the clinic day. 

Duties and Responsibilities

· Performs administrative duties which include but is not limited to: Collecting co-payments and other professional fees; scheduling patients’ appointments, obtaining prior authorizations, requesting and sending medical records as needed, phone calls to confirm existing appointments; attempting to obtain payment and record such actions. 

· Answers phone – scheduling appointments, admitting patients into practice management software for appointment with provider, verifying current billing and demographic information at each visit. Responsible for taking messages or refers incoming telephone calls to the appropriate administrative or clinical staff member for processing.

· Assists in scanning duties: Scanning documents into charts as needed. Requests medical records for new clients as needed. Readies electronic charts for appointments as needed. 

· Keeps the waiting room clean. Straightens as necessary throughout the clinic day. 

· Assists in keeping clinical office inventory and notifies supervisor when supplies need to be ordered. Maintains inventory of necessary office supplies.

· Handles cash, credit, or check transactions with patients; issues receipts and change due to patients; processes payments and establishes payments with usage of calculators and cash registers.

· Actively engage in quality improvement activities.

· Performs other duties as assigned by the physician, midlevel provider, or administrative lead office manager. 

Minimum Requirements

· Must possess high school diploma or GED. 

· Clearance of all background checks.

Preferred Requirements 

· 1+ years of customer service and/or healthcare experience

· Ability to speak multiple languages. 

Skills/Competencies

· Self-disciplined and self-motivated to complete required job duties in a timely and accurate manner to ensure efficient clinical flow.

· Possess a preference for performing services that will benefit and help people.

· Possess the social and verbal ability to understand directions and to be communicative with the physician, patient and co-workers.

· Possess the ability to deal tactfully and effectively with patients (and their families), co-workers, hospital staff and the physician.

· Ability to accurately handle money and count change back to patient.

Physical Requirements 

Perceive the nature of sounds by the ear, express or exchange ideas by means of spoken word, perceive characteristics of objects through the eyes, extend arms and hands in any direction, seize, hold, grasp, turn, or otherwise work with hands, pick, pinch, or otherwise work with fingers, perceive such attributes of objects or materials as size, shape, temperature, or texture; and stoop, kneel crouch, and crawl. Must be able to lift 25 pounds maximum with frequent lifting, carrying pushing, and pulling of objects weighing up to 10 pounds. Continuous walking and standing. Must be able to identify, match, and distinguish colors.