Front Desk Reception and Security

The Front Desk Reception and Security staff is responsible to check in clients, answer phone calls and oversee the general security of the building and its workforce. Accountability: IT Director

Duties and Responsibilities:

• Perform front desk reception duties as assigned

• Check in clients

• Notify staff upon arrival of visitors/guests/client

• Answer phone calls and route caller to the appropriate person/department.

• Monitor building security (indoors and outdoors)

• Complete other support job functions as assigned

Required Skills:

• Ability to work in a team

• Ability to multi-task

• De-escalation training a plus

• Background and experience in building and person security

• Ability to stay calm in challenging situations

• Security training background

• Strong customer service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

• Punctuality

• Spanish language a plus

• Ability to work flexible hours, as necessary

Educational Requirement: Minimum of a high school diploma

Training Requirements:

Oriented within the first three months of hire to:

• the Agency’s mission, philosophy, goals, and services;

• the cultural and socioeconomic characteristics of the service population;

• the Agency’s place within the community;

• the Agency’s personnel manual

• Lines of accountability and authority within the Agency

• Training on proper documentation techniques and the maintenance and security of caserecords and client files including HIPAA specific regulations

• All  JFCS required trainings.