Front Desk Receptionist

Description

Crestwood Pediatric, a division of Trusted Doctors, with offices in Gainesville and Manassas Virginia is searching for a professional, reliable, front desk receptionist. EXPERIENCE AS MEDICAL OFFICE RECEPTIONIST IS REQUIRED. Candidates must have reliable transportation and be able to work in either Manassas or Gainesville. Responsibilities include opening and closing the office, greeting patients answering and directing phone calls, scheduling patient appointments, , collecting co-pays and balances. Hours are 8:00 AM to 5:00 PM, Monday through Friday, alternating Saturdays 8:00 AM to Noon. A great job for someone who enjoys working in a friendly, family minded medical office. 

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides a welcoming, professional greeting to patients and other visitors.
• Answers a high volume of calls in a courteous and professional manner.
• Works as part of the team using scheduling matrix to schedule patient appointments.
• Performs basic patient care activities including organization of medical records to ensure provider has all the necessary information available during the patient’s encounter.
• Performs reception duties in an efficient, professional and courteous manner.
• Optimizes patients’ satisfaction, provider time and treatment room utilization by scheduling appointments appropriately and completing check-in process in a timely fashion.
• Operate a variety of standard office machines.
• Collection of copayments and patient due balances.
• Scanning reports and filing into EHR.
• Collection, entry and verification of demographic and insurance information.
• Other duties that may be assigned by supervisor.

EDUCATION, QUALIFICATION AND CREDENTIALS:

• High school diploma/GED required (Associate degree preferred)
• 1 year experience in medical reception is required   
• 1 year experience in customer service is preferred
• Electronic Medical Records (EMRs) experience is desirable

SKILLS, KNOWLEDGE AND ABILITIES:

• Excellent interpersonal skills.
• Able to work independently or as part of a team.
• Ability to multitask.
• Great customer service skills.
• Ability to read, understand and follow oral and written communication.
• Understanding of Medical Terminology.
• Ability to use a computer, practice management software, copier, and fax machine.
• Team & service oriented, organized, has good judgment, punctual with stable work history.

This job description is intended to provide only basic guidelines for meeting job requirements.  Responsibilities, knowledge, abilities and working conditions may change as needs evolve. This job description is not to be construed as a contract for employment.