Front Desk Receptionist

Description

The Lead Front Desk receptionist is responsible for the overall success and daily workflow of the Receptionists at Excel Orthopaedics

DUTIES AND RESPONSIBILITIES:

• Greet and check-in patients in a friendly and professional manner
• Monitor and provide coaching on daily workflows with the Reception team
• Provide guidance and promote a high level of teamwork within the Reception staff
• Manage and delegate any scheduling issues that arise ensuring adequate coverage of department
• Upholds policies and procedures and promote quality of service for the team
• Ensure all reference forms/charts are up to date
• Keep the reception area neat and clean at all times throughout the day. 
• Ensure there is proper coverage between the receptionists during lunches and time off
• Troubleshoot any immediate issues, escalate to management as appropriate
• Be the point of contact for any workflow issues ( ex: schedules, authorizations, paperwork, etc)
• Review all schedules in the morning or the prior evening to identify any anticipated challenge or downtimes
• Demonstrate professional communication and problem solving with other departments, providers and leadership
• Schedule and confirm patient appointments using medical scheduling software
• Problem-solve and schedule optimization
• Collect and verify patient information, including insurance details, co-pays and payments as needed
• Communicating proactively with clinical staff and billing staff regarding any issues concerning patient care
• Maintain patient records and ensure they are accurate and up-to-date
• Follow HIPAA guidelines to protect patient confidentiality
• Assist with medical administrative tasks, such as filing and organizing documents
• Complete other tasks as directed by management

Requirements

QUALIFICATIONS:

• Ability to communicate clearly and effectively with a diverse population
• Proven ability to lead a team
• Strong work ethic and standards
• Experience working with electronic health record systems, such as eClinicalWorks
• Knowledge of medical terminology and procedures
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Familiarity with phone systems and handling incoming calls professionally