Front Desk Receptionist

Location: Frederick, MD 21702
Schedule: Full-time (approx. 35 hours/week), Monday–Thursday 8:15 AM – 5:00 PM, Friday 8:15 AM – 12:30 PM
Salary Range: $16 – $18 per hour (based on experience)

Job Description

We are seeking a friendly, detail-oriented Front Desk Receptionist to join our well-established GYN practice in Frederick, Maryland. The ideal candidate will be highly organized, patient-focused, and comfortable managing a variety of administrative tasks in a fast-paced healthcare setting. This role serves as the first point of contact for patients and plays a key part in ensuring a positive, efficient, and professional experience from check-in to check-out.

Responsibilities

Patient Support

• Greet and assist patients upon arrival, ensuring a welcoming and professional atmosphere.
• Guide patients through the Kiosk check-in process and answer basic office-related questions.

Front Desk & Administrative Duties

• Schedule, reschedule, and confirm appointments according to practice protocols.
• Manage inbound calls, voicemails, and patient messages, routing inquiries to the appropriate staff.
• Maintain and update patient demographics, insurance details, and documentation in the EHR/EMR system.
• Assist with referrals, medical records requests, and general patient file management following HIPAA standards.

Payments & Checkout

• Collect co-pays, deductibles, co-insurance, and outstanding balances; provide accurate receipts.
• Reconcile and balance end-of-day payments.

Office Coordination

• Sort and distribute mail, faxes, and deliveries.
• Maintain an organized, clean, and welcoming reception and waiting area.

Minimum Qualifications

• Minimum of one (1) year of experience in a medical office or healthcare administrative setting.
• Strong communication, customer service, and multitasking abilities.
• Proficiency with computers, EHR/EMR systems, and Microsoft Office.
• Ability to maintain confidentiality, handle sensitive situations professionally, and de-escalate when needed.
• Detail-oriented with strong problem-solving skills.
• Must be able to reliably commute to Frederick, MD 21702.
• Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Preferred Qualifications

• Bilingual in English and Spanish.
• Prior OB/GYN or women’s health experience.
• Experience with patient check-in systems or Kiosks.

Salary Range

$16 – $18 per hour (based on experience)

Benefits

• 401(k) & employer match
• Health, dental, and vision insurance 
• Paid time off and sick leave
• Company-provided life and disability insurance 
• Employee assistance program (EAP) 
• Flexible spending account (FSA) & HSA options 
• Free on-site parking
• One personal day & paid holidays
• 4.5-day work week (office closes early on Fridays)

Schedule

• Full-time, approximately 35 hours per week
• Day shift, Monday–Thursday 8:15 AM – 5:00 PM
• Friday 8:15 AM – 12:30 PM (office closes early)
• Includes a 1-hour unpaid lunch break Monday–Thursday

Work Location

In person
Frederick, MD 21702