Front Desk Receptionist

POSITION SUMMARY

The Front Desk Receptionist position is responsible for performing a variety of administrative tasks within an office setting to support daily operations. Their duties can include answering and directing phone calls, assisting vendors, clients and employees, sorting and distributing mail, and greeting visitors and guests.  This position will assist with a variety of general office activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Responsible to welcome/greet visitors and guests, determine nature of visit and notify appropriate personnel.


• Answer Company phones, determines purpose of calls/callers’ needs and direct caller to appropriate personnel or department. Is responsible for the business phone account. 


• Responds to queries and other requests via e-mail and telephone in a timely manner.


• Must assist all clients, vendors, employees and others with exceptional customer service.


• Ensures office procedures are followed and maintained.


• Receives, sorts, and distributes mail. Assist with outgoing mail as necessary.


• Assists with overnight shipping vendors and supplies.


• Responsible for office supplies by maintaining inventory, placing and receiving orders.


• Assists Payroll with weekly timesheet audit for field labor. Identifies time discrepancies in the field labor timesheets and works with Foreman/Superintendent to resolve issues.


• Assists Accounting department with data entry for accounts payable.


• Performs other clerical and administrative duties as needed.


• Build and develop trusting relationships with current customers and seek to identify opportunities to grow our customer base and build positive relationships.


• Other job-related tasks as assigned.

EDUCATION, QUALIFICAITONS, AND/OR

• High school diploma or general education degree (GED); three to five years’ experience; or equivalent combination of education and experience.


• Excellent written and oral communication skills


• Excellent interpersonal and organizational skills


• Excellent phone etiquette skills


• Ability to complete assigned tasks, meet deadlines and handle multiple priorities effectively


• Ability to work independently.


• Ability to present a professional appearance


• Must have proven ability to be punctual and dependable


• Proficient using Microsoft Office and other office equipment


• Bilingual (English/Basic Spanish) a plus

PHYSICAL DEMANDS AND WORK ENVIRONMENTAL FACTORS
(The factors described here are representative of those physical demands that must be met by an employee to successfully perform the essential functions of this job.  The environmental factors described are representative of those encountered while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk and hear.  Occasional standing and walking is required.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually moderate.

ADDITIONAL FACTORS:

Skills Required:

• Bilingual- Basic Spanish/English speaking, a plus


• Outstanding multitasking skills to meet overlapping deadlines.


• Strong written and verbal communication skills


• Superior Organizational skills


• Self-motivated and interpersonal skills


• Possess extreme attention to detail