Front Desk Receptionist

Job Title: Front Desk Receptionist
Location: Kings Mountain, North Carolina
Job Type: Full-Time

Salary Range: $20.00-24.00

Schedule: Monday - Friday 8am - 5pm

 

About Us:
We are seeking a highly organized and patient-focused Front Desk Receptionist to oversee
patient intake, scheduling, and front-desk operations. This role is critical in ensuring a smooth
and efficient patient experience while supporting our medical team.

 

Position Summary:
The Front Desk Receptionist serves as the first point of contact for patients, ensuring seamless
check-in and check-out processes, managing patient intake, and coordinating scheduling. This
individual must be detail-oriented, possess excellent communication skills, and be comfortable
working in a fast-paced healthcare environment.

 

Key Responsibilities:
 Greet and check in patients in a professional and friendly manner.
 Collect and verify patient demographic and insurance information.
 Manage patient intake forms and ensure accurate data entry into the EHR system
(eClinicalWorks - eCW).
 Schedule and confirm patient appointments, optimizing provider availability.
 Handle phone inquiries, triage calls appropriately, and assist with patient requests.
 Ensure insurance verification and prior authorization processes are completed before
patient visits.
 Maintain accurate and up-to-date patient records while ensuring HIPAA compliance.
 Process patient payments and copays, and maintain financial records.
 Coordinate referrals from primary care physicians and specialists, ensuring seamless
patient transitions.
 Assist with patient education regarding clinic policies, procedures, and treatment
expectations.
 Work collaboratively with clinical and administrative staff to ensure a high-quality
patient experience.

 

Qualifications:
 High school diploma or equivalent required.
 Minimum of 2 years of experience in a medical front office, patient intake, or scheduling
role.
 Proficiency in EHR systems (experience with eClinicalWorks is a plus).
 Strong customer service and interpersonal skills.
 Ability to multitask and manage a high volume of patient interactions.
 Knowledge of insurance verification, prior authorizations, and medical terminology.
 Excellent organizational and problem-solving abilities.

 Strong attention to detail and data accuracy.
 Ability to maintain patient confidentiality and comply with HIPAA regulations.

 

Benefits:
 Competitive salary based on experience.
 Health, dental, and vision insurance.
 Paid time off and holidays.
 Retirement plan options.
 Professional development and training opportunities.

 

If you are a compassionate and detail-oriented professional looking to join a dynamic team
committed to patient care, we invite you to apply today!