Front Desk Receptionist

Since 1972, Therapeutic Health Services (THS) has provided evidence-based, culturally appropriate and compassionate behavioral health treatment, programs and services for children, youth, and families with substance use and mental health disorders. We are on the frontlines:

• Fighting the region’s opioid epidemic.
• Providing behavioral health support for those experiencing homelessness.
• Lowering barriers to behavioral health for youth and adults who have had challenges accessing quality care.
• Specialists in serving the needs of the BIPOC and LGBTQIA communities.
• A family of caring and compassionate providers dedicated to serving the most vulnerable in our community.

Job Summary:

We are hiring a Front Desk Coordinator to join our Seattle team. As a Front Desk Coordinator, you'll be the first point of contact for individuals seeking assistance at our branch. You'll play a crucial role in providing services and information while ensuring inquiries are directed to the appropriate department or individual. Alongside these duties, you'll handle various clerical and data entry tasks to keep operations running smoothly. The pay for this position is $22.00 to $25.99 an hour and schedule is Monday through Friday 7:00AM to 3:30PM

Essential Functions:

1. General office experience in a medical setting highly preferred
2. Previous experience answering phones/greeting the public.
3. Reliable attendance is critical
4. Show initiative in completing needed tasks
5. Exhibit a high level of integrity
6. Professional standard of verbal and written communication
7. Ability to organize documents and electronic data effectively
8. Microsoft Word and Excel proficiency
9. Experience with data entry and record maintenance
10. Ability to learn new electronic record systems, as necessary
11. Experience working with a challenging, socioeconomically diverse client base
12. Ability to interact therapeutically with clients and staff members
13. Ability to apply de-escalation techniques to emotionally charged situations
14. Ability to comply with confidentiality requirements.
15. Ability to communicate critical, and highly sensitive information in an appropriate manner, only to those on a “need to know” basis
16. Ability to comply with and implement Health & Safety initiatives as directed.
17. May be asked to perform outside Facility Monitor duties as needed
18. Completion of required Relias (online) trainings in a timely manner
19. Other duties as assigned by supervisor or manager.

1. High School Diploma or Equivalent.
2. Two years of prior experience, including similar duties; experience in a medical setting is preferred.
3. Must be able to qualify for an agency affiliate certification.
4. Strong customer service skills, including proficiency in phone etiquette.
5. Familiarity with office products, equipment, and procedures.
6. Experience with computers, including data entry and record maintenance.
7. Ability to adhere to confidentiality requirements.
8. Excellent organizational skills.

Benefits:

We offer the following to all Full-Time & Part-Time staff.

• Employer paid medical/dental/vision insurance packages.
• Employer paid life insurance.
• 12 accrued vacation days for year one, up to 20 days in subsequent years.
• 12 days sick leave accrual per year.
• Mental Health Day.
• 1 Personal Day.
• 12 Paid Holidays.
• Flexible Spending Plan.
• 403(b) Retirement plan.
• Employee Assistance Program.
• Training Allowance/License Reimbursement.
• We are also a Second Chance Employer.