Front Desk Receptionist

• High School graduate or equivalency.


• One year clerical or receptionist experience.  Medical office experience preferred.


• Knowledge of medical terminology.


• Good phone etiquette.


• Ability to write legibly and do basic mathematics.

• Excellent communication (oral and written), interpersonal skills and computer skills, specifically Microsoft Professional Office software programs. 


• Ability to use computer or other electronic device to utilize EHR system and companion software.


• Fluency in English and Spanish required.

ESSENTIAL FUNCTIONS:

• Receives, greets and directs patient for their health exam.


• Completes the fee ticket, collects payment and insurance information.


• Utilizes Electronic Practice Management (EPM) system to schedule appointments.


• Assembles patient charts and maintains appropriate forms in the charts.


• Maintain patients' files. Enters appropriate data into the Electronic Health Record (EHR) as necessary.


• Copies and sends patient's medical record upon written patient request.


• Type’s patient letters, correspondences, request for services and referrals.


• Receives and distributes the daily documents received by courier, mail or fax.


• Answers phone, records and delivers messages.


• Interprets for the providers and staff as needed.


• Informs patients about programs and services at Santo Nino Health Center.


• Assists with applications and/or refers patients for various services.


• Other duties as assigned by management.