Front Desk Receptionist

Pharmacy1st Health is building the clinical infrastructure for rural America by transforming independent pharmacies into integrated care delivery hubs. Our model combines primary care, pharmacy services, and chronic disease management under one roof, creating a new, lower-cost site of care for underserved communities.

We operate across multiple states and are rapidly expanding a network of rural clinics co-located with pharmacies. Our goal is to deliver scalable, high-quality care while improving access, outcomes, and cost efficiency.

About the Role

We are seeking a reliable, personable Front Desk Receptionist to serve as the first point of contact for patients at our Mesick clinic. This role is essential to a smooth, welcoming patient experience and the efficient day-to-day operation of the clinic. Candidates with an interest in clinical support skills, prior medical assistant skills, or a general healthcare interest are a great fit for our team.

Key Responsibilities

• Greet patients and visitors warmly; manage check-in and check-out processes

• Schedule, confirm, and reschedule patient appointments

• Answer phones, respond to patient inquiries, and route calls/messages appropriately

• Verify patient demographic and insurance information; collect co-pays as applicable

• Maintain a clean, organized, and welcoming front office/waiting area

• Coordinate with the clinical team to support patient flow and minimize wait times

• Scan, file, and maintain accurate records in the electronic medical record (EMR) system

• Support referral coordination and follow-up communications as needed

• Assist with basic administrative tasks (mail, supply ordering, correspondence)

• Ensure compliance with HIPAA and clinic policies at all times

• Must be able to safely perform the essential functions of the position, including prolonged sitting/standing and occasional light lifting, with or without reasonable accommodation

Qualifications

• Prior experience as a front desk receptionist in a healthcare administrative role preferred

• Strong interpersonal, organizational, and communication skills

• Comfortable with EMR systems and basic office software

• Ability to work in a fast-paced, resource-constrained environment

• Comfortable working in a rural healthcare setting with a high degree of autonomy

Compensation and Benefits

• Competitive compensation based on experience

• Health, dental, and vision benefits

• Paid time off and holidays

• Opportunity to grow with a rapidly expanding healthcare organization

Why Join Us

This is an opportunity to be part of building a clinic from the ground up and to directly impact access to care in an underserved community. You'll be the face of the clinic for every patient who walks through the door.