Front Desk Receptionist

Atherton Endoscopy Center, located in Atherton, CA, is hiring a full-time Front Desk Receptionist to join our growing team.

About the Opportunity

Under the day to day general direction of the Center Manager, the Front Office Receptionist handles and routes all incoming calls and greets patients and patient families. Additionally, the Receptionist is responsible for insurance verification as needed, cash collections and the correct handling of patient charts.

Please note the starting hourly pay range for this role is between $23.00/hr. to $35.00/hr.

Essential Duties and Responsibilities:

Receives patients and visitors and provides assistance in scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals.
Greets patients and visitors in a courteous and professional manner and verifies patient contact and insurance information on file.
Coordinates and schedules appointments for surgeries for physicians at the ambulatory surgery center.
Registers the patients, while ensuring that all demographic information is current.
Ensures that required documents are received and documented in the patient’s record, such as Physician orders, result of patient history and physical exams, advance directives, patient bill of rights and notice of ownership disclosure.
Creates, files and retrieves patient charts as needed, ensuring proper security measures are followed to maintain confidentiality of all patient information.
Answers non-medical questions and gives routine non-medical instructions.
Enters demographics of new patients, including insurance information, into the applicable system.
Ensures appropriate patient signatures are secured for the informed consents prior to service being rendered.
Ensures that referrals are available and, if required, coordinates the exchange of patient data with referral sources.
Answers incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate party or taking messages.
Collects, verifies and enters into the applicable system, all insurance and third-party resources for payment.
May coordinate insurance verification with insurance companies through online eligibility verification system on a case by case basis.
Communicates with patient regarding patient’s financial responsibility and collects moneys such as copayments for the procedures.
Conducts reminder calls prior to procedures.
May escort patients throughout the Center to insure proper office flow.
Understands and abides by all HIPAA policies and procedures.
Maintains inventory of office supplies.
Performs other duties as requested or assigned.
This role excludes performing any clinical tasks related to patient, to include assessment or evaluation of patient’s medical condition or providing clinical advice or medical care or recommendations.
Demonstrated knowledge of potential exposure to hazardous materials (i.e. patient body fluids, disinfectant chemicals) and location of SDS
About the Candidate High school education or equivalent.
Experience in an outpatient surgery center or medical office experience is required.
Must be competent in the use of basic office equipment including computer, printer, telephone and fax.
Demonstrated ability to communicate effectively and remain poised and professional when interacting with potentially hostile patients and family members.
Must possess excellent clerical and organizational skills.
What We Offer Generous paid time off in addition to national holidays, two floating holidays, and a birthday holiday
Medical, Dental, and Vision insurance after 30 days of employment
Voluntary employee and dependent life plans
Short and Long-term disability
Health Savings Account and Flexible Spending Account eligibility
Critical Illness, Accident, and Hospital Indemnity insurance
$250 of professional development funds provided every year
Tuition Reimbursement up to $5,250 annually
Free counseling sessions through our Employee Assistance Program
Invest in your future with a company match on your 401k
Associate discounts at major retailers such as Amazon Prime, Costco, and Sam’s Club
Travel discounts with Hertz and Liberty Mutual
Verizon Wireless discounts
Free legal assistance through RocketLawyer
Pet Insurance
RN.com subscription reimbursement
Access to our free mental wellness program – Sibly

Covenant Physician Partners is proud to be an Equal Opportunity Employer. Covenant does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.