Front Desk Receptionist - Admissions Outreach

Serves as the primary in person or virtual contact to the public at the Admissions Outreach Front Desk. In addition, this position provides support for the department at events and assists with responding to new student inquiries through phone, text, and email.

Characteristic Duties:

Assists prospective students by checking them in for appointments, joining the drop-in queue or applying for admissions.

Answers phone calls, makes appropriate referrals and provides exceptional customer service.

Assists the Manager with the hiring, training and scheduling of front desk staff.

Directs the day-to-day activities of front desk student staff in the absence of department leadership.

Responds to student requests and inquiries through the Salesforce CRM.

Maintains the Admissions Outreach case queue in Salesforce.

Conducts campus tours with prospective students and families.

Updates front desk support materials, standard operating procedures and information folders monthly.

Provides office and team members support with special projects and events.

Assists Manager and Coordinators with event planning and coordination.

Conducts monthly inventory summary of all marketing and promotional materials within department.

Performs related duties as assigned.

Working Conditions/Physical Requirements:

Work is primarily indoor and sedentary in nature.

Equipment/Tools Used:

Utilizes standard office equipment, including computers, in order to perform the duties of the job.

Supervision:

Under direct supervision of the Manager of Admissions Outreach. Receives oral and written instructions regarding assignments. May receive direction from Director, Admissions, Coordinator – High School Recruitment Initiatives and Coordinator – Adult Recruitment Initiatives

Education: High school graduate or equivalent. Associates degree preferred.

Experience: Minimum of two years working in a general office or customer service setting. Work in a high volume, fast-paced environment is a plus. Excellent verbal and written communication skills required. Experience using Banner SIS or Salesforce CRM a plus. Bilingual preferred.