Front Desk Receptionist at Redstone Orthodontics

Position Summary:

We are seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our orthodontic practice. This team member will serve as the first point of contact for patients and visitors, providing outstanding customer service and ensuring smooth daily operations at the front desk.

Key Responsibilities:

• Greet patients and visitors with warmth and professionalism
   
• Answer phone calls, respond to inquiries, and schedule appointments
   
• Manage patient check-in and check-out processes
   
• Verify and update patient information, including insurance and contact details
   
• Collect co-pays and payments; process billing as required
   
• Maintain a clean and organized reception area
   
• Communicate effectively with orthodontists, dental assistants, and administrative team
   
• Handle appointment reminders and follow-up communications
   
• Assist with patient records and ensure HIPAA compliance
   
• Perform general administrative tasks such as filing, scanning, and data entry
   

Qualifications:

• High school diploma or equivalent; additional certification or training in dental administration is a plus
   
• Previous experience in a dental or orthodontic office preferred
   
• Knowledge of dental terminology, insurance, and scheduling software (e.g., Dolphin, Ortho2, or Open Dental)
   
• Strong communication and interpersonal skills
   
• Exceptional organizational and multitasking abilities
   
• Proficiency in Microsoft Office and general computer skills
   
• Friendly, professional, and calm under pressure
   

Working Conditions:

• Fast-paced clinical environment
   
• Must be able to sit or stand for extended periods
   
• May require occasional evening or Saturday hours, depending on office schedule
   

Why Join Us:

• Supportive, team-oriented work environment
   
• Opportunity to make a positive impact on patients' orthodontic experiences
   
• Room for growth within a thriving practice