Front Desk Receptionist - Coachlight Clinic

We are seeking a dedicated Front Desk Receptionist to join our team at Coachlight Clinic & Spa at our Ankeny, IA location! This position requires someone who is kind, caring, and passionate about aesthetics and customer service. The person in this role will be successful if they enjoy working with guests in person, on the phone and via email to meet all their scheduling, payment and general needs. It is imperative that they are dedicated to proving effective communication between guests and providers to help the clinic run efficiently. The ideal candidate will keep our guests’ needs at the forefront of every interaction.

Work Schedule:

Mon: 7:45 AM -5:00 PM, Tues - Thurs: 8:45 AM – 6:00 PM, Fri: 8:45 AM – 5:00 PM

Qualifications:

• At least 2 years experience in a similar capacity involving direct communications with the public and/or clients, preferably in a fast paced retail or hospitality setting.
• High school graduate required.
• Excellent telephone etiquette and communication skills.
• Computer/phone/typing experience required.
• Trustworthy and responsible – including handling large payments.
• Warm, enthusiastic, and hospitable personal manner.
• Outstanding listening skills and ability to empathize with others.
• Good organizational skills and detail orientation.
• Experienced and confident to use appropriate discretion in dealing with a variety of difficult client situations.
• Ability to convey a positive attitude with others – direct team members, management, providers and clients alike.

Key Responsibilities:

• Warmly greet and assist clients with check-in, billing, and check-out process
• Provide and verify all paperwork is completed by client
• Receive incoming telephone calls promptly and politely, practicing proper phone etiquette 
• Explain specific clinical treatments and services and advise clients in choosing the best services for them based on their needs and interests
• Accurately book, change and cancel appointments
• Assist and educate clients with retail purchases
• Possess a thorough sales knowledge of all clinic services, rates and retail product costs
• Assist numbing patients for treatments
• Maintain a thorough knowledge of general facility programs and services, and be able to explain them to clients
• Make reminder phone calls to clients about their appointments
• Escort clients to appropriate locations or services
• Provide hospitality and high end customer service to clients
• Maintain control of point of sale area and follow established guidelines for payment/sale process
• Accurately promote and provide detailed descriptions of retail products, sales and special promotions

     Additional Responsibilities:

• Follow-up on product sales recommendations by aestheticians and therapists and sell retail products to interested clients at reception desk
• Maintain inventory of brochure material in client areas as necessary
• Maintain retail inventory in retail area as necessary
• Maintain orderliness and cleanliness of retail area
• Keep Reception Desk and lobby reception areas immaculate
• Attend staff meetings and trainings as requested by management
• Be flexible with your schedule, supporting the needs of the clinic
• Protect the privacy of all clients and handle with discretion any information they may provide to the clinic
• Maintain a presence of calm composure, even in the most stressful situations
• Be ready to assist any staff member or client who needs help in a genuinely friendly manner
• Alert Manager to potential problems or concerns
• Work diligently to support the Coachlight Clinic & Spa hospitality and team philosophy throughout the facility
• Comply with all departmental and company policies including HIPAA
• Maintain confidentiality of all Coachlight Clinic & Spa proprietary information
• Resolve client complaints in a manner which promotes positive client relations
• Maintains proper office opening and closing procedures (if requested)

Benefits:

• Medical, Dental, Vision, Life Insurance
• 401 (k) with company contribution
• PTO & Holidays