Front Desk Receptionist - Laurel, MD

Company : Crh Healthcare, Llc

Job Description - Front Desk Receptionist - Laurel, MD

Front Desk Receptionist

Patriot Urgent Care is a leading urgent care operator in the state of Maryland. Our mission is to provide the perfect patient experience so our patients can “Get in. Get out. Get better”. We have an opening for a Front Desk Receptionist to provide excellent customer service to patients and clerical support to clinical staff.

Employees in this role are the first point of contact with patients. We are looking for someone who is enthusiastic, friendly and has strong customer service and communication skills.

Company Perks and Benefits:

On-the-job Training

Employee flat-rate medical services at CRH-affiliated clinics

Medical, Dental, Vision Insurance

401(K) Match

Flexible Work Schedules

Generous PTO Plan

Employee Assistance Program

Complimentary Financial Planning

Collaborative Work Environment

Growth Opportunities

Annual Merit Increases

Employee Referral Bonuses

Primary Responsibilities:

Promptly greet patients and visitors in the waiting area in a friendly and helpful manner

Check in patients, verify insurances, update necessary patient information in the system, and collect copay

Serve as a patient advocate to provide world-class care in coordination with clinical staff and providers

Promptly answer incoming phone calls

Maintain a neat and orderly waiting room

Assist patients with ambulatory difficulties, including obtaining wheelchairs and provide assistance with walking

Responsible for opening and closing clinic procedures and reporting

Perform additional clerical duties as necessary

Qualifications and Experience:

High school diploma or equivalent

Minimum of one (1) year of reception/front desk experience (coordinator, receptionist, clerk, agent, specialist, etc.)

Customer service experience in a healthcare outpatient setting preferred

Ability to work up to 12-hour shifts during the week or weekend as needed

Ability to escort or transport patients by wheelchair or stretcher when needed

Detail-oriented with excellent interpersonal communication skills

Basic computer skills including familiarity with electronic medical records

Types 25 words per minute

CRH Healthcare provides a professional work environment, a strong clinical support organization and a competitive compensation and benefits package.

CRH Healthcare is an equal opportunity employer: M/F/D/V

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Front Desk Receptionist - Laurel, MD

Job Description - Front Desk Receptionist - Laurel, MD

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