Front Desk Receptionist - Part-Time - Collaborative Environment

Quest Trust Company is a premier Self-Directed IRA custodian that administers IRA’s for the purpose of investing in alternative investments, like real estate, notes, oil and gas, private placements, and more! 

OVERVIEW: 

For the part-time role of Front Desk Receptionist, we are seeking a candidate who can skillfully handle high incoming call volume, keep the lobby, and break room clean as well as secure all while delivering “world famous customer service”. In addition, the Front Desk Receptionist should perform teller duties like documenting cash movement, cross-training in Logistics, and serving as the first point of contact for clients.

 RESPONSIBILITIES: 

 As the Front Desk Receptionist, you’ll be responsible for:

• Welcoming visitors by warmly greeting them on the phone and in-person
• Answering, screening, and forwarding incoming phone calls & checking voicemails
• Processing all incoming faxes and forwarding to respective representative/department
• Working closely with Logistics department to fulfill delivery of incoming/outgoing company and client mail
• Maintain cleanliness in all conference rooms, lobbies, and kitchens
• Performing other job-related duties as required

REQUIREMENTS: 

To be considered for the part-time role of Front Desk Receptionist, here are the skills we’re looking for: 

• Previous customer service experience (a minimum of 6 months to 1 year of directly job-related experience recommended)
• Time-management skills with the ability to organize and prioritize tasks
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Type minimum 55-60 WPM (from our preferred link: https://www.keyhero.com/free-typing-test/ )
  • Attach screenshot of results to resume 
• Adaptable and able to work well in a team environment 
• Salesforce platform or compatible CRM experience preferred

EDUCATION & EXPERIENCE: 

• A high school diploma is required
• A minimum of 6 months to 1 year of directly experience recommended

 We believe that by building a diverse and inclusive workforce, we can better serve our clients, our industry, and our community. We seek to attract and retain the best talent from a variety of backgrounds and perspectives and are committed to providing a supportive and inclusive environment where all employees can thrive.