Front Desk Receptionist/Medical Assistant

We are looking for a professional Full Time Front Desk Receptionist/Medical Assistant for our Pediatric Office in Washington, DC. We are looking for a computer savvy, patient friendly, efficient team player to join our dedicated staff of medical professionals. Ideal candidates will be energetic, dependable, and organized individuals with excellent communication skills.

Work Schedule:

• Mon-Fri: 8:30am - 5:30pm

Our Pediatric office is a GREAT PLACE to work offering excellent benefits such as: Paid Time Off; 401k; Health Insurance and Paid Holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Front Desk Role

• Provides a welcoming, professional greeting to patients and other visitors.
• Answers a high volume of calls in a courteous and professional manner.
• Works as part of the team using scheduling matrix to schedule patient appointments.
• Performs basic patient care activities including organization of medical records to ensure provider has all the necessary information available during the patient’s encounter.
• Performs reception duties in an efficient, professional and courteous manner.
• Optimizes patients’ satisfaction, provider time and treatment room utilization by scheduling appointments appropriately and completing check-in process in a timely fashion.
• Operate a variety of standard office machines.
• Collection of copayments and patient due balances.
• Scanning reports and filing into EHR.
• Collection, entry and verification of demographic and insurance information.
• Other duties that may be assigned by supervisor.

Medical Assistant Role

•  Performs general nursing care for patients, including administration of immunizations, allergy shots, antibiotics, and performs treatments under the direction of the providers.
• Ensures established patient medical records are updated according to practice protocol including progress notes, immunization records, and other information are in place and computer templates are used.
• Participates in a team huddle with the Provider to discuss the day’s appointments and identifies if any resources are needed.
• Greets patients and prepares them for the provider’s examination. Screens patient/parent for appropriate information, and obtains vital statistics appropriate for age, gender, and type of visit. Instructs patient/parent in the collection process of specimens and tests.
• Prepares equipment and aids the provider during treatment, examination, and testing of patients.
• Observes, records, and reports patient’s condition, adverse reaction to medication or treatment to the provider.
• Arrange patient referrals to specialists, special tests, and/or hospital admissions.
• Provides educational aids and information to parent/patients by telephone or in person.
• Maintains confidentiality concerning patients’ medical and financial information. Patient’s protected health and financial information may not be disclosed without prior written authorization from the parent/guardian (or patient is he/she has reached majority).
• Maintains exam rooms with necessary supplies and materials. Ensures cleanliness of exam rooms. Assists in care and maintenance of supplies and equipment in clinical area.
• Performs related work as required.

EDUCATION, QUALIFICATION AND CREDENTIALS:

• High school diploma/GED required (Associate degree preferred)
• 1 year experience as a medical assistant is required, preferably pediatrics  
• 1 year experience in medical reception is required 
• CPR certified required
• 1 year experience in customer service is preferred
• Electronic Medical Records (EMRs) experience is desirable

SKILLS, KNOWLEDGE AND ABILITIES:

• Competency in operating medical equipment and instruments to administer patient care.
• Knowledge required to maintain a safe work environment.
• Skilled in applying and modifying the principles, methods, and techniques of professional nursing to provide patient care.
• Possess the ability to maintain quality control standards, react calmly and effectively in emergencies, interpret, adapt and apply guidelines and procedures, communicate clearly, and work effectively with co-workers, while maintaining confidentiality of clinical information
• Bilingual/Spanish speaking preferred
• Excellent interpersonal skills.
• Able to work independently or as part of a team.
• Ability to multitask.
• Great customer service skills.
• Ability to read, understand and follow oral and written communication.
• Understanding of Medical Terminology.
• Ability to use a computer, practice management software, copier, and fax machine.
• Team & service oriented, organized, has good judgment, punctual with stable work history.

This job description is intended to provide only basic guidelines for meeting job requirements.  Responsibilities, knowledge, abilities and working conditions may change as needs evolve. This job description is not to be construed as a contract for employment.