Front Desk Rep

JOB TITLE: Receptionist

SCHEDULE: Monday-Friday, 8:00AM-4:30PM

GENERAL SUMMARY OF DUTIES: To provide support to administrative office staff assuring a smooth departmental work flow.  Responsible for performing daily tasks such as sorting mail, answering phone and routing incoming calls, filing,  copying, data entry, and other similar duties, using a computer terminal.  Relieves office staff of clerical work, and minor administrative and business detail.

ESSENTIAL FUNCTIONS: 

1. Answer, screen, and forward calls, providing information and taking messages


2. Interact with all levels of management


3. Make bank deposits when needed


4. Prepare check logs


5. Meet and greet visitors entering the office, determine the nature or purpose of visit, and direct or escort them accordingly


6. Compose and prepare routine correspondence


7. Create and maintain spreadsheets and reports


8. Keep reception area neat


9. Keep conference room clean and neat for meetings


10. Collect, sort, distribute, and prepare mail and courier deliveries


11. Back up for other assistants


12. Determine appropriate direction for business inquiries


13. Daily filing and retrieving of files


14. Printing purchase orders and other supporting documentation for Accounts Payable staff


15. Prepare materials for meetings as required


16. Maintain organized filing systems


17. Arrange conference calls


18. Complete a variety of special projects


19. Perform other duties as assigned

 EDUCATION/REQUIREMENTS: 

1. High School Diploma


2. Associates Degree preferred


3. 2+ years of administrative experience


4. 1-2 years of customer service/customer relations experience

KNOWLEDGE:

1. Knowledge of policies and procedures.


2. Knowledge of Microsoft Word, Word Perfect, Excel, PowerPoint skills, QuickBooks, computer systems, programs and spreadsheet applications.


3. Knowledge of medical terminology preferred.

SKILLS:

1. Skill in gathering and reporting claim information.


2. Strong verbal, interpersonal and written communication skills required.


3. Skill in solving utilization problems.


4. Skill in written and verbal communication and customer relations.

ABILITIES:

1. Ability to work with effectively with executive offices, medical staff and external agencies.


2. Must be able to work in a fast paced environment and be client service oriented.


3. Ability to identify, analyze and solve claim problems.


4. Must be self-motivated, have excellent organizational skills, good judgment skills and a team player.

PHYSICAL/MENTAL DEMANDS:  Requires sitting and standing associated with a normal office environment. 

ENVIRONMENTAL/WORKING CONDITIONS:  Normal busy office environment with much telephone work. Occasional overtime, evening and/or weekend work.

This description is intended to provide only basic guidelines for meeting job requirements.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

• Comprehensive health, dental, and vision insurance


• Health Savings Account with an employer contribution


• Life Insurance 


• PTO


• 401(k) retirement plan with a company match


• And more!