Front Desk Representative

Description

Essential Functions  

Check-In 

Greet patients and other visitors arriving for appointments 

Check patients in: (enter demographics, insurances, and authorizations) 

Responsible for the timely verification of medical insurance benefits 

Verify online or call insurance companies or primary care physicians to obtain benefit information and confirm authorization and referrals prior to visit 

Coordinate with patients regarding their insurance benefits and medical provider program 

Collect all co-payments/balances upfront 

Call PCPs to obtain referrals and/or authorizations if required by new insurance 

Obtain new providers information to add to NextGen 

Obtain, verify, and enter patient information into EMR. Ensures the accuracy of all entries 

Scan paperwork to EMR 

Complete end-of-day closing duties 

Assist in cross-training new personnel on front desk duties 

Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate 

Check-Out 

Check out every patient 

Make follow-up appointments and follow appointment scheduling protocol and forcing power protocol 

Post charges and keep the posting of capitations up to date 

Fax back the notes to the PCP or referral physician 

Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected 

Scan all supporting documentation into the patient’s chart

Requirements

Job Specifications 

Typically has the following skills or abilities: 

1-2 years of Customer Service experience 

Ability to handle multiple tasks simultaneously in a fast-paced environment 

Ability to handle and diffuse patient complaints and disagreements 

Exceptional communication and interpersonal skills

Experience navigating Electronic Medical Records and Outlook 

Preferred Skills 

English and Spanish bilingual 

#LI-ONSITE 

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.