Wild Honey Salons, a well-established salon located in the heart of Bankers Hill (just north of downtown
San Diego) is seeking for a Full time/ Part time receptionist to join our team!
Seeking a secure, long-term career? Look no further than our team at Wild Honey Salons, where we provide a friendly, drama-free and professional work environment. We're ready to provide training and support to help you excel in creating a welcoming environment that reflects our salon's professionalism and commitment to customer satisfaction.
As a Front Desk Coordinator (receptionist) at Wild Honey Salons, you will be the face of our salon, responsible for providing excellent customer service and ensuring a seamless experience for our clients. Your role involves managing appointments, handling inquiries, and creating a welcoming environment that reflects our salon's professionalism and commitment to customer satisfaction.
Key Responsibilities:
Client Relations:
- Greet clients warmly as they enter the salon, creating a positive first impression.
- Assist clients in scheduling appointments, rescheduling, and handling cancellations.
- Respond to client inquiries via phone, email, and in-person with a friendly and helpful attitude.
- Address client concerns and feedback professionally and effectively.
Appointment Management:
- Efficiently manage the appointment scheduling system, ensuring accurate bookings and availability.
- Coordinate stylists' schedules and optimize booking slots to maximize productivity.
- Provide reminders and confirmations to clients about their upcoming appointments.
Front Desk Operations:
- Maintain a tidy and organized front desk area, creating a welcoming atmosphere.
- Handle cash and electronic payments, provide receipts, and manage cash register operations.
- Manage retail product sales, restocking shelves, and promoting products to clients.
- Answer and direct incoming phone calls, transferring calls as necessary.
Client Experience:
- Offer clients beverages, ensuring their comfort and satisfaction while waiting.
- Monitor waiting times and communicate delays or changes in a timely manner.
- Maintain knowledge of salon services, products, and pricing to assist clients effectively.
Administrative Tasks:
- Maintain accurate and up-to-date client records, contact information, and preferences.
- Assist in tracking inventory levels, restocking supplies, and placing orders as needed.
- Generate reports related to appointments, revenue, and customer interactions.
- Collaborate with the management team to ensure smooth salon operations.
Team Collaboration:
- Communicate effectively with salon staff to ensure timely and accurate client service.
- Support stylists by coordinating their schedules and addressing client needs.
- Collaborate with colleagues to maintain a cohesive and efficient work environment.
Qualifications and Requirements:
- Having previous experience in customer service, front desk, or receptionist roles.
- Excellent interpersonal and communication skills, both in-person and over the phone.
- Proficient in using scheduling software, point-of-sale systems, and basic computer applications.
- Strong organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment while maintaining a positive attitude.
- Professional appearance and demeanor.
- Strong work ethic and positive attitude
- Knowledge of salon services, products, and the beauty industry is a plus.
If you have a passion for delivering exceptional customer service, maintaining an organized and welcoming front desk area, and contributing to the overall success of a vibrant salon environment, we are looking to hear from you.
EMPOWER YOUR GROWTH
Who could you be if you had clarity on your professional goals?
At Wild Honey Salons, we use a modern business approach to empower your personal and professional growth through coaching, flexible schedules, and a compensation plan that allows you to thrive and be a part of the elite money earners in the industry. Is today the time for you to rediscover your potential?
WE THRIVE TOGETHER
Wild Honey works hard to build our demand, and that’s why we provide you with a full schedule starting your first day – so your business can thrive and grow.
Maybe you have been a solo studio stylist, working at blow dry bars, or recently took time off for family or to care for a loved one, and now you’re looking to get back in the industry. If that sounds like you, we might be a good fit.
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