Front Desk Representative

Description

Description 

Check-In

• Greet patients and other visitors arriving for appointments 
• Check patients in: (enter demographics, insurances, and authorizations) 
• Responsible for the timely verification of medical insurance benefits 
• Verify online or call insurance companies or primary care physicians to obtain benefit information and confirm authorization and referrals prior to visit 
• Coordinate with patients regarding their insurance benefits and medical provider program 
• Collect all co-payments/balances upfront 
• Call PCPs to obtain referrals and/or authorizations if required by new insurance 
• Obtain new providers information to add to NextGen 
• Obtain, verify, and enter patient information into EMR. Ensures the accuracy of all entries 
• Scan paperwork to EMR 
• Complete end-of-day closing duties 
• Assist in cross-training new personnel on front desk duties 
• Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate 

Check-Out

• Check out every patient 
• Make follow-up appointments and follow appointment scheduling protocol and forcing power protocol 
• Post charges and keep the posting of capitations up to date 
• Fax back the notes to the PCP or referral physician 
• Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected 
• Scan all supporting documentation into the patient’s chart

Requirements

Job Specifications 

Typically has the following skills or abilities: 

1-2 years of Customer Service experience 

Ability to handle multiple tasks simultaneously in a fast-paced environment 

Ability to handle and diffuse patient complaints and disagreements 

Exceptional communication and interpersonal skills

Experience navigating Electronic Medical Records and Outlook 

Preferred Skills 

English and Spanish bilingual 

#LI-ONSITE 

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined 

based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.