Front Desk Representative

About Us

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

We are seeking a professional and enthusiastic Front Desk Representative to join our team. This role is pivotal in delivering exceptional customer service and ensuring smooth daily operations at our front desk. The ideal candidate will be the first point of contact for guests, representing ETA’s standards of excellence in every interaction.

Responsibilities

• Greet and assist guests with check-in and check-out procedures

• Answer phone calls and respond to inquiries promptly and professionally

• Handle guest requests, concerns, and complaints with tact and efficiency

• Maintain accurate guest records and manage reservations

• Coordinate with housekeeping and other departments to ensure guest satisfaction

• Assist with administrative tasks as needed

Qualifications

• High school diploma or equivalent; associate degree preferred

• Previous experience in front desk or customer service roles in hospitality

• Excellent communication and interpersonal skills

• Strong organizational and multitasking abilities

• Proficiency with reservation and property management systems

• Positive attitude, professionalism, and a guest-focused mindset

Benefits

• Competitive salary ($51,000 - $55,000 per year)

• Opportunities for professional growth and advancement

• Paid time off and holidays

• Health, dental, and vision insurance options

• Supportive and collaborative work environment

• Job type: Full-time