Front Desk Representative

Essential Functions 

Check-In 

• Greet patients and other visitors arriving for appointments 
• Check patients in: (enter demographics, insurances, and authorizations) 
• Responsible for the timely verification of medical insurance benefits 
• Verify online or call insurance companies or primary care physicians to obtain benefit information and confirm authorization and referrals prior to visit 
• Coordinate with patients regarding their insurance benefits and medical provider program 
• Collect all co-payments/balances upfront 
• Call PCPs to obtain referrals and/or authorizations if required by new insurance 
• Obtain new providers information to add to NextGen 
• Obtain, verify, and enter patient information into EMR. Ensures the accuracy of all entries 
• Scan paperwork to EMR 
• Complete end-of-day closing duties 
• Assist in cross-training new personnel on front desk duties 
• Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate 

Check-Out 

• Check out every patient 
• Make follow-up appointments and follow appointment scheduling protocol and forcing power protocol 
• Post charges and keep the posting of capitations up to date 
• Fax back the notes to the PCP or referral physician 
• Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected 
• Scan all supporting documentation into the patient’s chart 

Job Specifications 

Typically has the following skills or abilities: 

1-2 years of Customer Service experience 

Ability to handle multiple tasks simultaneously in a fast-paced environment 

Ability to handle and diffuse patient complaints and disagreements 

Exceptional communication and interpersonal skills

Experience navigating Electronic Medical Records and Outlook 

Preferred Skills 

English and Spanish bilingual 

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.