Front Desk Representative

Front Desk – Medical Office

The Crystal Coast Pain Management division of ECAA is seeking a motivated and customer service–focused individual to join the Front Desk team in our Jacksonville location. This role is essential to providing a professional, efficient, and compassionate patient experience.

Responsibilities

• Register patients and verify demographic and insurance information
• Scan insurance cards, photo ID, and maintain required documentation
• Confirm visit authorizations and HIPAA forms
• Collect co-pays and reconcile payments
• Schedule appointments and manage patient check-in/check-out
• Answer and route phone calls professionally
• Document accurately in the EHR system (eClinicalWorks)
• Close cash drawer and process daily transactions

Qualifications

• Prior medical front desk, healthcare office, or call center experience preferred
• Strong communication and multitasking skills
• Professional demeanor and high level of discretion (HIPAA compliant)
• Comfortable using EHR systems and standard office software
• Reliable, punctual, and team-oriented

Benefits

• Health, dental, and vision insurance
• 401(k) with matching
• Paid time off
• Life and disability insurance
• HSA and FSA options
• On-the-job training

Apply today if you thrive in a structured, fast-paced medical environment and enjoy helping patients with professionalism and empathy.

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.