Front Desk Representative (Bilingual)

JOB TITLE: Front Desk Rep (Bilingual in Spanish)

GENERAL SUMMARY OF DUTIES:

• Greeting patients


• Performing check-in procedures


• Maintaining current demographic and insurance information in computer and in the chart


• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed


• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

REQUIREMENTS:

• Bilingual required


• High School Diploma, with 1-2 years experience in healthcare background


• Knowledge of clinic policies and procedures


• Knowledge of computer systems, programs


• Knowledge of medical terminology


• Must be able to multi – task


• Must be able to express compassion and kindness to patients calling and being seen in the office


• Must maintain a professional and upbeat attitude


• Skill in written and verbal communication and customer relations


• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients


• Requires sitting and standing associated with a normal office environment


• Normal busy office environment with much patient contact