Front Desk Representative - Collaborative Environment

We are an established multi-specialty Ophthalmology group looking for an experienced Front Desk Representative. Your primary job duties will include, but not limited to, scheduling appointments, greeting and checking in patients in a courteous manner, answering all patient inquires, taking phone calls, maintaining and updating patient files, checking referrals as well as insurance eligibility. Your top priority will be to ensure a smooth workflow so that our patients receive the best possible care. Our Front Desk Receptionist should be efficient and well-spoken with experience running a medical office. If you are customer service oriented, computer-savvy and can multitask, we’d like to meet you!

Essential Responsibilities:

*Answer phones

*Check messages

*Patient check-in/check-out.

*Verify all patient information

*Collect and record co-pays

*Insurance Eligibility

*Monitoring provider schedules to ensure accuracy.

*Handling patient complaints, escalating to Office Manager as appropriate.

*Ensure end of day tasks are completed (Batch and balance daily finance reports)

*Rescheduling/Scheduling patients, calling patients on wait list/recall list.

*Confirm patient appointments

*Prepare fee slips and charts for next day appointments

*Retrieve previous notes from Referring doctor for new patients

*Take problem calls, fill out appropriate paperwork for calls to be triaged

*Maintain excellent communication and effective working relationships with patients, providers, clinical and administrative teams, leadership, insurance companies, the public and the medical community to facilitate high patient quality care.

Qualifications & Requirements

• Ability to speak Spanish is a must 
• Reliable
• Ability to work well with others
• Excellent communication skills
• Data entry and typing skills
• Ability to work in a fast-paced environment
• Excellent customer service skills
• Proven experience as a medical secretary or similar administrative position
• Knowledge of medical terminology, regulations and medical office procedures

Preferred:

• Prior ophthalmology experience
• EMR experience

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education: HS Diploma / GED