Front Desk - Seattle

Edgeworks Climbing

MISSION:

To be the innovative leader of indoor climbing, outdoor adventure, and fitness for the active community.

VISION:

To provide exceptional customer experiences focused on climbing and fitness that challenge and inspire an active lifestyle.

CORE VALUES:

Community

A welcoming group of climbing enthusiasts, adventure seekers, and friends connecting through our shared interests in climbing, fitness and fun.

Professionalism

A focus on excellence; from staff training, accreditation, and program development to facility offerings, partnerships, and everything in between; going above and beyond to deliver quality experiences and knowledgeable staff.

Integrity

A commitment to do what we say and stay true to our word, ourselves, our goals, and our community.

Adventure

Our motivation for all things; providing the inspiration, the instruction, the venue, and the excitement to help everyone achieve their goals - inside the gym and outside.

General Summary:

The Front Desk staff provides excellent customer service to all, working to exemplify our mission to provide the number one destination climbing facility in the Puget Sound. The front desk staff are responsible for connecting with customers from the moment that they walk into the gym, and will constantly communicate with Shift Leads so that they are up to date on any and all Edgeworks policies and promotions. The front desk staff may have opportunities to grow within the company, and to be trained in a number of paths, Youth Instruction, and Adult Instruction, with potential to move into the shift leader role. The front desk staff reports directly to their shift leader, with a focus on customer experience in all aspects of the job.

Core Functions:

• Exemplify outstanding customer service fitting with the Edgeworks Core Values, Mission and Brand while constantly displaying a positive attitude.


• Maintain constant and clear communication with other staff members and with the shift leader.


• Become an expert on company processes, products, software, and customer experience.

Principal Activities:

CUSTOMER EXPERIENCE

• Create a welcoming environment for all customers as they walk through the door.


• Meet all needs with a positive attitude and a willingness to help.


• Become an expert on all Edgeworks offerings


• Give gym tours and orientation


• Communicate with Shift Leader about front desk needs, and complete all assigned tasks


• Answer phone calls and e-mails in a timely manner.

RETAIL SALES

• Assist customers browsing the retail department as well as customers purchasing other products.


• Maintain a clean and organized retail space both on the floor and in back stock.

FACILITY APPEARANCE

• Maintain a clean facility that will support the Edgeworks Mission to provide a superior facility and exceptional customer experience


• Report to the shift leader at the start of each shift to determine what facility tasks need to be completed

Qualifications:

• Positive attitude and outgoing personality.


• Exceptional customer service skills.


• Be able to work with computers, credit card terminals, and register.


• Motivation to learn and ability to think quickly.


• Have and maintain all Edgeworks belay certifications.


• Be self-motivated and able to balance multiple, simultaneous priorities.


• Experience communicating in a clear and efficient manner.


• Be ready and motivated to become proficient with an array of available climbing equipment.
  

Employment Status:

• Part-Time (Hours may include working events, weekends, projects and/or working before/after regular hours) 
  


• (6.5) Days Sick Leave, accrued each pay period on an annual basis


• 401(k) Retirement Plan


• Edgeworks Membership and Discounts


• Industry Benefits/Perks including ProDeals and training opportunities