Front Desk Service Agent

Description

We are looking for a Front Desk Service Agent able to answer any questions guests may have and direct them to the proper location. Experience dealing with the public in a professional setting is a plus but not mandatory. You must be comfortable working in a fast-paced environment. The ideal candidate would be an individual with exceptional customer service skills, is efficient at communicating with people and is capable of handling conflict resolution.

Responsibilities:

• Answer incoming calls, booking reservations as needed
• Answer guests’ questions about the hotel, town, and tourist attractions
• Check guests in and process payment
• Check guests out and print receipts
• Be familiar with the hotel's facilities and services
• Answer questions regarding transportation options in and around the town
• Direct guests to appropriate resources, be a friendly representative of the hotel, and act as concierge where applicable
• Receive cash payments from guests and make proper change and accurate bank deposits
• Responsible for always keeping the lobby clean and presentable

Requirements

• Must be at least 18 years of age
• Must be able to maintain confidentiality of information
• Time management and multitasking skills
• Ability to read, listen and communicate effectively in English, both verbally and in writing
• Willingness to "pitch-in" and help co-workers with job duties and to be an outstanding team player
• Reliable transportation to and from work
• Able to work shifts on weekends and holidays
• Able to work in a standing position for long periods of time (up to 8 hours)
• Ability to climb two flights of stairs unassisted