Front Desk Specialist

Front Desk Specialist

Job Description

At Blount Rural Health Center, our goal is to provide the highest quality of care to our patients. The receptionist is the first face the patient sees and usually, most times, the last face they see before they leave. A smiling face and friendly attitude are a must for the receptionist. This job description entails the responsibilities of the Medical Receptionist; however, this is not an all-inclusive list as the position requires flexibility and acceptance of other tasks as assigned.

Job Duties:

• Welcomes patients and visitors by greeting with a friendly smile and attitude in person or on the telephone


• Ensuring that appropriate customer service is provided during phone and person to person contacts with health care consumers, other staff members and external suppliers


• Requires all vendors to sign in and out when doing business within the clinic


• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone


• Utilizes proper judgement for scheduling appropriate time for appointments


• Keeps patient appointments on schedule by notifying Medical Assistants of patient's arrival


• Verifies and updates insurance information prior to patient being seen


• Obtains photo of all patients, uploads into patient record, updates photos from time to time


• Verify insurances are active using EMR or as needed


• Maintains a clean, neat reception area


• Daily wipes down lobby furniture, vacuums, checks bathroom for cleanliness, paper towels and toilet paper and cleans front door glass


• Maintains patient accounts by obtaining, recording, and updating personal and financial information


• Obtains revenue by recording and updating financial information, recording, and collecting patient charges and copays


• Offers Sliding Scale Fee Application for patients with no insurance or those with high deductibles to determine if they qualify for discounts


• Helps maintain business office inventory and equipment by checking stock to determine inventory level. Complete a Supply Form if clerical supplies are low


• Protects patients' rights by maintaining confidentiality of personal and financial information


• Maintains operations by following policies and procedures; reporting needed changes to Quality Manager


• Checking out ALL patients; along with scheduling future visits


• Filtering phone calls to the appropriate persons


• Enters messages to providers and medical assistants through EMR


• Scans documents received into the patient’s personal electronic record


• Conserves resources by elimination of waste, adequate care of supplies and equipment

Physical Requirements:

Required to sit, stand, walk, bend, twist frequently throughout the day. May be required to lift up to 40 pounds, as needed.