Front Desk Specialist - The Reserve at Park MGM

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB: 

Join the team as a Front Desk Specialist at The Reserve at Park MGM, an exclusive luxury hotel experience designed for guests seeking personalized service and elevated hospitality.  In this role, you'll create exceptional first impressions, deliver seamless arrivals and departures, and provide tailored service that makes every guest feel valued from the moment they arrive.

Working in an intimate luxury environment, you'll anticipate guest needs, build meaningful connections, and create memorable experiences that reflect the high standards of The Reserve.  This is an exciting opportunity for hospitality professionals who are passionate about delivering personalized service and creating WOW moments that guests will remember long after their stay!

THE STARTING RATE:  $19.80 / Per Hour

THE DAY-TO-DAY:

• Handle all incoming and outgoing calls in a courteous, efficient, and professional manner while maintaining composure in a fast-paced, high-volume environment
• Dispatch and coordinate guest requests, including luggage assistance, room service orders, housekeeping amenities, wake-up calls, check-outs, early arrivals, late departures, messages, paging, long-distance assistance, and other special services
• Provide guests with information regarding property amenities, services, and facilities
• Maintain complete knowledge of room service menu offerings and recommend additional food and beverage options when appropriate

WHAT YOU’LL NEED:

• Must be 21 years of age or older
• High School Diploma or GED
• One (1) year of prior relevant experience, preferably in a high-volume call center or guest services
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Free meals in our Park MGM employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12894

Are you ready to JOIN THE SHOW? Apply today!