FRONT DESK SUPERVISOR

Description

ESSENTIAL FUNCTIONS 

Coordinate with the Lodge Manager to execute all work assignments in the front desk department and ensure that organization, communication and accuracy of operations is consistent with the overall company objectives. 

MAIN DUTIES AND RESPONSIBILITIES

Providing direct supervisory support to the Front Desk teambe the champion of Innfinity, the property management system, and become expert in all its functions to train the front desk team members

Data Entry and process development: reservations, requests, company correspondence, office procedures

Processes the reservation once provided by the company coordinators

Handle and oversee additional reservation bookings (internal and external)

Promptly handles phone and in-person inquiries with professionalism

Provide exceptional customer service and develop procedures to ensure high service standards

Support and lead the team with respect to both computers and people

Meet tight deadlines for email, telephone inquiries, and guest inquiries

Work shifts on our 24-hour desk (you may work mornings, afternoons, evenings, or over night

Work in a fast-paced environment that can be stressful

Physical Demands

Most work tasks are performed indoors. Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures possibly for one hour or more. Must be able to sit or stand for long periods of time during a working shift but length of time of tasks may vary from day to day and task to task.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.

Requirements

QUALIFICATION STANDARDS

Must be very proficient in Microsoft Office and with a computer.

Experience with Innfinity preferred, experience with any hotel management program required

2 years of experience working front desk in a hotel or remote camp environment.

Must be detail-oriented.

Must be professional, friendly, and positive.

Must work well independently and in a team environment.

Must be very proficient in the Spanish and English languages (reading, writing, and speaking).

Must have excellent organizational and time management skills.

Must be a skilled problem solver.