Front Desk Supervisor

Description

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Iron Tee Golf. As a Front Desk Supervisor, you will be responsible for overseeing the daily operations of the front desk area, ensuring that all guests receive exceptional service and have a memorable experience.

Responsibilities:

- Supervise and train front desk staff to ensure they provide excellent customer service

- Manage guest inquiries, complaints, and feedback in a professional and timely manner

- Ensure that all guest transactions are processed accurately and efficiently

- Maintain accurate records of daily transactions and prepare reports as needed

- Assist with scheduling and payroll for front desk staff

- Collaborate with other departments to ensure seamless operations and guest satisfaction

- Maintain a clean and organized front desk area

- Ensure compliance with all company policies and procedures

If you are a self-starter with a passion for providing exceptional customer service and have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity as a Front Desk Supervisor at Top Golf.

Requirements

- High school diploma or equivalent; associate's or bachelor's degree preferred

- Minimum of 2 years of experience in a supervisory role in the hospitality industry

- Excellent communication and interpersonal skills

- Strong organizational and time management skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Proficient in Microsoft Office and point-of-sale systems

- Ability to work flexible hours, including evenings, weekends, and holidays

Iron Tee is dedicated to equal opportunity and preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its hiring processes and employment decisions. Iron Tee also takes measures to prevent retaliation and promote a respectful, equitable, and inclusive environment for Guests, Associates, business partners, vendors, and the communities we serve.