Supervising and coordinating front desk staff: . Opens in new tab This involves assigning tasks, scheduling shifts, and ensuring all staff members are following hotel policies and procedures.
Handling guest check-ins and check-outs: . Opens in new tab This includes verifying reservations, assigning rooms, and processing payments.
Addressing guest inquiries and resolving complaints: . Opens in new tab This involves providing information about hotel services, local attractions, and addressing any guest concerns promptly and effectively.
Maintaining guest satisfaction: . Opens in new tab This involves ensuring guests feel welcomed, comfortable, and that their needs are being met.
Managing reservations, billing, and payment processes: . Opens in new tab This includes accurately recording and processing reservations, handling payments, and ensuring accurate billing.
Ensuring compliance with hotel policies and procedures: . Opens in new tab This involves following established guidelines and procedures to ensure a smooth and efficient operation.
Generating and analyzing reports: . Opens in new tab This includes preparing reports on occupancy, revenue, and guest feedback to track performance and identify areas for improvement.
Training and coaching front desk staff: . Opens in new tab This involves providing training on hotel policies, procedures, and customer service standards.
Participating in daily shift operations: . Opens in new tab This involves assisting staff with various tasks and ensuring all aspects of the front desk are running smoothly.
Front Desk Supervisor Job Description Template [2024] - Withe
What does a Front Desk Supervisor do? A Front Desk Supervisor manages the front desk operations in the hospitality industry, overs...
Withe
Front Desk Supervisor Job Description Sample Template - ZipRecruiter
Front Desk Supervisor Job Summary Duties include greeting and directing guests, managing check-ins and check-outs, and providing a...
ZipRecruiter
Front Desk Supervisor | Ayres Hotels Careers
Front Desk Supervisor * Able to make reasonable and professional decisions. Accurately manage cash drawer and credit card system.
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