Front Desk Supervisor

Company : General Accounts

Job Type : Full Time

San Diego, Ca 92110

Number of Applicants

000+

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Job Description - Front Desk Supervisor

Job Summary
Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management.

Responsibilities

Welcomes guests in a friendly, prompt and professional manner.

Schedules, coordinates, directs and delegates work to Front Desk department associates.

Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.

Trains new employees on compliance with company, hotel, and brand standards.

Makes recommendations for disciplinary action of employees as appropriate.

Maintains good working relationships and communications with all departments.

Verifies accurate room status information is maintained and properly communicated according to the procedures established.

Resolves guest complaints quickly, efficiently and courteously.

Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.

Qualifications

1-2 years customer service experience.

Ability to stand for 8 hours

Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates

We offer an excellent travel discount program.

Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

Original job Front Desk Supervisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Front Desk Supervisor

Job Description - Front Desk Supervisor

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