Front Desk Supervisor

Job Summary:

The Front Desk Supervisor will supervise, schedule, and coordinate the work of employees at the front desk. 

Supervisory Responsibilities:

• Coordinates and supervises the work and responsibilities of the front desk employees. 
• Conducts performance evaluations that are timely and constructive.   
• Provides training on job duties and company policies and procedures or arranges for proper training to be provided. 

Duties/Responsibilities:

• Oversees the day-to-day work of assigned staff, ensuring that assigned workloads are manageable for the available staffing resources. 
• Answers questions and addresses and resolves complaints and concerns regarding guests and employees. 
• Ensures that employees adhere to deadlines, procedures, and quality standards; works to resolve any problems or errors.   
• Explains and implements company and departmental policies, procedures, and standards.   
• Collaborates with management concerning policies, procedures, and standards as they apply to clerical and administrative workers.   
• Reviews and oversees payroll, production, evaluations, and other records and reports for employees.  
• Performs other related duties as assigned.  

Required Skills/Abilities:

• Excellent communication skills. 
• Excellent conflict management and negotiation skills. 
• Ability to listen and identify/resolve issues. 
• Thorough understanding of customer and management services and standards. 
• Basic understanding of business and management principles. 

Education and Experience:

• High school diploma or equivalent required; college degree preferred. 
• At least two years of experience required; management experience preferred. 

Physical Requirements:

• Prolonged periods of standing at a desk and working on a computer. 
• Must be able to lift up to 15 pounds at times.