Front Desk Supervisor

 The Portland Regency Hotel & Spa is looking for a Front Desk Supervisor to support daily operations and help lead the front desk during evening and overnight shifts. If you love hospitality, teamwork, and solving guest concerns with confidence and care, this is your chance to make an impact in a fast-paced, guest-focused environment.

Full-Time benefits include Medical, Dental, Life and Short-Term Disability insurances, Holidays, and PTO, HHA Discounts, Fitness Center use, Uniform, Parking, and Employee Meal. 401 (k) plan with a match after one year.

What You’ll Do:

• Supervise and support the front desk team in the absence of the manager
• Perform the nightly audit and ensure accurate cash-handling, reporting, and reservation verification
• Monitor guest feedback, surveys, and online reviews to celebrate wins and identify opportunities
• Respond to guest concerns with professionalism, empathy, and creative problem-solving
• Conduct regular property walk-throughs to ensure safety, security, and smooth operations across departments
• Partner closely with the Executive Housekeeper to support fair, consistent scheduling and strong team communication
• Assist with hiring, training, and team development

You’re a Great Fit If You:

Lead with kindness, confidence, and clear communication
Stay calm under pressure and think on your feet
Care deeply about team respect, guest experience, and doing the job right
Can work evenings, weekends, and occasional holiday shifts

 Qualifications:

• 1–3+ years of supervisory or team-lead experience (hospitality strongly preferred)
• Solid understanding of front office operations, auditing, and cash-handling procedures
• Comfortable using hotel systems, third-party travel extranets, and digital reporting tools
• High school diploma or equivalent (college experience is a plus!)
• Must be 18+ and authorized to work in the United States
• Ability to remain on your feet for extended periods and lift up to 30 lbs.
• Strong organization, judgment, and guest-service skills

If you’re ready to mentor a team, champion great service, and deliver memorable hospitality at the heart of the Old Port, we’d love to meet you!

Apply today and help us keep the property running smoothly, safely, and full of hospitality magic.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.