Front Desk Supervisor

Massanutten Resort

Job Summary

The Front Desk Supervisor serves as a strategic liaison between management and staff to lead, coach, and develop the Front Desk team. The Supervisor directs daily operations, professionally develops associates, oversees performance analysis, and supports company initiatives. As a team leader, the Supervisor leverages communication and training to cultivate a team-oriented, service-focused work culture. Additionally, the Supervisor demonstrates the highest level of service and the ability to effectively resolve guest concerns. Ideal candidates must possess a friendly disposition with a desire to lead and serve others.

• Previous experience in customer service


• General computer skills


• Valid driver’s license and approved DMV record


• High School diploma or equivalent


• Must be at least 18

Preferred

• Prior supervisory experience


• Prior experience with hotel CRM and PMS software

Typical Schedule

Days:

Varies, including weekends

Hours:

Varies, including evenings

Core Responsibilities

• Direct and support daily Front Desk operations


• Monitor staff to ensure effective task completion


• Oversee complaint resolution efforts


• Reconcile daily cash deposits


• Oversee frontline employee performance analysis


• Serve as liaison between management and frontline employees


• Assist in the training and development of frontline associates


• Other duties as assigned by management

For more information, please contact Mary Turner at 540.417.2235.