Front Desk Supervisor

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

Bring energy and leadership to the front lines as a Front Desk Supervisor at Mercy HealthPlex - West Clermont, managed by HealthFitness, in Batavia, OH! You’ll lead a dynamic front desk team, deliver standout member experiences, and keep everything running smoothly from the moment someone walks in. If you love fast-paced, people-focused work where every interaction matters, this is your chance to shine!

Schedule: 40 hours per week, Monday-Friday, 9am-6pm, no weekends!

Responsible for overseeing daily front desk operations and ensuring an exceptional member and guest experience. Leads the front desk team, maintains high service standards, supports membership processes, and serves as a key point of contact for member inquiries and issue resolution. Vital in creating a welcoming, organized, and professional environment that reflects the facilities values.

Key Accountabilities

• Supervise, train, and schedule front desk staff to ensure appropriate coverage. Conduct onboarding, ongoing training, and performance feedback. Coach team members on customer service standards, policies, and procedures. Communicate important updates, promotions, and operational changes.

• Oversee daily front desk operations, including check-in procedures and guest protocols. Maintain front desk area cleanliness, organization, and professionalism. Manages, reviews, and submits bi-weekly payroll for the front desk team.

• Foster a positive, professional, and team-oriented work environment. Enforce club policies and safety procedures consistently.

• Greeting members and guests warmly and professionally as well as addressing member questions, concerns, and complaints promptly and effectively.

• Always ensure consistent delivery of high-quality service. Ensure accuracy in membership records, payments, and transactions.

• Support member retention through relationship-building and proactive service. Assist with membership sales support, promotions, and special events.

• Collaborate with fitness, kidtown, locker room, and other departments to support member needs.

• Other duties as needed/assigned.

Minimum Requirements

• HS Diploma/GED required.

• 1+ years of experience in accounting or office management.

• CPR/AED and First Aid certifications from American Red Cross, the American Heart Association, or the American Safety & Health Institute will be required within 30 days of hire.

• Must be comfortable using computers and willing and able to learn point of sale and member management software.

• Strong verbal and written communication skills.

• Active listing skills and ability to relate to and provide service to individuals of different backgrounds.

• Ability to work independently, problem solve and make decisions with limited supervision.

• Strong quality orientation including attention to detail, accuracy, and thoroughness.

• Strong skills in multi-tasking and the ability to remain calm and professional while completing multiple tasks at once.

The compensation range for this role is $17.00 - $19.00/hour. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors.  We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.

Brand: HealthFitness