Front Desk Supervisor (2nd Shift)

Company : Mt. Olympus Water & Theme Park Resort

Job Description - Front Desk Supervisor (2nd Shift)

Mt. Olympus Resort in Wisconsin Dells is hiring a Front Desk Supervisor! Join our team today. Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred. The successful candidate is likely to have a passion for customer service and leadership.

Job type: Full-time, non-exempt
Schedule: 3:00 p.m. – 11:00 p.m.*, including weekends and holidays.
*These hours may vary slightly based on hotel occupancy and department need.

Duties and Responsibilities:

Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or about achieving customer satisfaction.
Ensure reservation department and Front Desk and/or Reservation agent staff are constantly aware of availability and occupancy
Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letter

Front Desk Supervisor Qualifications:

Must have supervisory/management experience
Set reasonable customer satisfaction goals
Open to work in a high paced environment
Exceptional oral and written communication
Must be able to handle customer complaints and concerns
Must be familiar with Microsoft Office and Google Docs
Able to multitask
Must always bring a smile to work.
Must be able to maintain and present a professional appearance at all times.
A professional attitude is required at all times, handle pressure with poise and finesse.
Must possess excellent time management skills and be on time for work.
Must be a team player and able to provide superior customer service.
Must be able to work weekends and Holidays

What We Offer:

On Demand Pay- Get Paid the Same Day you Work!
Fun and Exciting Work Environment!
FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
Full Time, Part Time and Seasonal Positions
Employee discounts on hotel rooms, retail and food
Company-wide outings
Full Time Employees are Eligible for Benefits:
- Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
- 401K and Paid Time Off after 1 Year of Employment

For more information about our property, visit our website: https://www.mtolympuspark.com/

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Front Desk Supervisor (2nd Shift)

Job Description - Front Desk Supervisor (2nd Shift)

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