Front Desk Supervisor

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work. SM

Location: 2800 Marcus Ave. Suite 101 Lake Success, NY 11042

Primary Responsibilities:

Greets patients as they arrive and manage appropriate standard wait times

Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents

Collects co-payments, co-insurance, and deductibles and issues receipts

Manages cashier box and daily deposits according to company policies

Processes walk-in patients and visitors

Periodic disinfection/cleaning of lobby area

Answers phones and schedules appointments

Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed

Manages medical records (maintains, files/scans, prepares for schedule)

Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.

Establish and maintain effective working relationships with patients, employees, and the public

Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)

5+ years of experience in a professional healthcare/medical setting

Intermediate level of proficiency with MS Office

Ability to work in office at 2800 Marcus Ave. Suite 101 Lake Success, NY 11042

Ability to work 40 hours per week between Tuesday - Saturday

Tuesday-Friday from 11am-7pm

Saturday from 8am-3pm

Preferred Qualifications:

Previous radiology experience

Bilingual in English & Spanish

Receptionist experience

Dermatology experience

EPIC experience

Soft Skills:

Strong communication and customer service skills both in person and via phone

Reliability & timely

New York Residents Only: The salary range for New York residents is $18.80 to $36.78 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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