Front Desk Supervisor (Full-time)

ABOUT CHETOLA RESORT

For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina, Chetola is a luxury haven where adventure meets tranquility. With Orvis®-endorsed fly fishing, award-winning dining, a relaxing spa, and family-friendly recreation, Chetola blends refined hospitality with immersive outdoor experiences. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service.

THE ROLE

Chetola Resort is seeking a dedicated and service-driven full-time Front Desk Supervisor to lead the day-to-day operations of our front desk team. As the first point of contact for many of our guests, the Front Desk Supervisor ensures that all guest interactions are handled with warmth, professionalism, and efficiency. This is an ideal opportunity for a guest-focused hospitality professional who enjoys mentoring others, thrives in dynamic environments, and takes pride in creating memorable first and last impressions for our guests.

WHAT YOU’LL DO

Team Leadership & Support

• Supervise the front desk team, including scheduling, training, and performance support
• Lead by example in delivering exceptional guest service at every interaction
• Coach team members on problem-solving, service recovery, and communication skills
• Ensure clear, kind, and timely communication across departments

Guest Experience

• Greet and check in/out guests with professionalism, warmth, and efficiency
• Handle guest inquiries, requests, and concerns with promptness and care
• Step in as a gracious host, especially during peak periods or special events
• Ensure the front desk is consistently welcoming, well-organized, and aligned with Chetola’s standards

Operational Excellence

• Maintain accurate records of guest reservations, payments, and service issues
• Monitor room inventory and support effective coordination with Housekeeping and Maintenance
• Manage nightly closeout procedures and support accounting accuracy
• Contribute to operational improvements and guest satisfaction tracking

ABOUT YOU

• A positive and grounded leader with a heart for hospitality
• Skilled at balancing structure with flexibility in a fast-paced setting
• Excellent communicator who builds trust with guests and team members alike
• Detail-oriented, tech-savvy, and highly dependable
• Calm under pressure, with sound judgment and a can-do attitude

REQUIREMENTS

• Availability to work a flexible schedule including evenings, weekends, and holidays required
• Minimum 2 years of experience in front desk or guest services in a hospitality setting
• Prior supervisory or shift lead experience strongly preferred
• Familiarity with property management systems (PMS) and hotel procedures
• Excellent customer service and interpersonal skills
• Associate’s or bachelor’s degree in Hospitality or a related field preferred

WHY CHETOLA

• One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
• Join a dedicated and growing team shaping the next era of a beloved mountain resort
• Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
• Competitive pay
• Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, and supplemental benefits as well as PTO, and on-property perks

Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.