Front Desk Supervisor – Hilliard, Ohio

The Front Desk Supervisor oversees daily front desk operations and helps ensure a welcoming, efficient, and positive guest experience. This role provides team leadership, supports smooth check-in and check-out procedures, handles guest concerns, and maintains service standards while contributing to hotel revenue goals.

Responsibilities

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  Welcome guests and oversee check-in and check-out procedures to ensure a smooth experience.

  
  


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  Manage reservations, VIP requests, and guest inquiries.

  
  


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  Maintain front desk logs, handle messages and packages, and ensure accurate documentation.

  
  


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  Monitor room rates, packages, and promotions to support revenue objectives and guest satisfaction.

  
  


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  Supervise front desk associates, provide guidance, and assist with training new team members.

  
  


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  Resolve guest complaints and operational issues professionally and efficiently.

  
  


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  Promote effective communication and teamwork among staff.

  
  


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  Ensure compliance with hotel policies, safety procedures, and service standards.

  
  

Qualifications

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  High school diploma or equivalent required; college coursework in a related field is an advantage.

  
  


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  At least 2–3 years of progressive experience in a hotel or related field.

  
  


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  Previous supervisory experience preferred.

  
  


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  Valid driver's license required.

  
  


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  Must meet applicable certification requirements, which may include Food Handler, Alcohol Awareness, CPR, and First Aid certifications.

  
  


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  Strong leadership, communication, and customer service skills.

  
  


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  Ability to handle guest concerns, multitask, and maintain attention to detail.

  
  

Compensation & Benefits

Full-time employees may qualify for the following benefits after an initial waiting period:

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  Daily Pay option, subject to applicable terms

  
  


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  Medical, dental, and vision insurance

  
  


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  Short-term and long-term disability coverage

  
  


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  Term life and accidental death and dismemberment (AD&D) insurance

  
  


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  Paid time off

  
  


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  Employee Assistance Program

  
  


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  401(k) retirement plan

  
  

How to Apply

Individuals interested in this opportunity are encouraged to submit their resume through the online application portal.

Lauren Pierce
Talent Acquisition Manager – FenixHire
[email protected]

Equal Opportunity Employer

This organization is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, or veteran status.